| Since 2006, Tektonik inc. has transitionned to a newer business model, becoming a Managed Service Provider (MSP). An MSP is a company that manages information technology (IT) services for other companies via the Internet, offering continuous outsourcing of an IT function. As an MSP, we fix problems proactively over the Internet, rather than sending a technician onsite each time a problem arises. Tektonik inc. offers the following managed services: - remote network monitoring and management
- desktop monitoring and management
- security / VPN monitoring and management
- patch management and software updates
- remote data back-up
- technical assistance.
The MSP model is proactive, meaning that we will perform actions on your network infrastructure (defragmentation, anti-virus checking, patches, etc.) before they become a problem. Traditionnally, a consultant was paid when problems arose, which was in direct contradiction with the client's interest. In the MSP model, the consultant is paid to make sure everything runs smoothly, thus aligning client and consultant's interests.
Key customer benefits: - Customer peace of mind – your network is monitored on a 7x24 basis proactively
- Single point of contact for carriage and all network issues
- Single supplier instead of multiple vendors
- Service Level Agreements for service delivery
- Known costs for management & fixed price contracts, allowing for better allocation of budgets
- Avoid costs of building your own management & reporting systems
- Lower Total Cost of Ownership – reduced costs for specialised IT staff
|
